We use Jira Service Desk to help manage our maintenance work. Service Desk submits your issues to a queue so they can be managed and responded to in a more efficient manner. We believe this model for managing your maintenance requests will make the process as simple as possible for you and give you the ability to see the status of your requests at all times.
This process helps bring structure to your work, provides increased visibility into what your team is up to, and helps you get more work done in efforts to deliver better service.
Clients can submit a question, issue, or new request to our service desk and can expect a response from one of our team members within 24 hours.