BACKGROUND

OVERVIEW

The Rosalynn Carter Institute for Caregivers (RCI) promotes the health, strength, and resilience of caregivers at every stage of their journey. RCI has been collecting data through paper–based caregiver self assessments, but has never had a technology solution that could collect data electronically, aggregate the information, and provide business analytics to drive the direction of their organization and programming.

We built a data collection digital solution that allows RCI to scale their programming and reach more caregivers, as well as gain insights into how to best serve caregivers moving forward.

 

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WHAT WE DID

SERVICES PERFORMED

  • - Discovery and Business Analysis
  • - User Research
  • - UX Design
  • - Microservices based Dev Ops
  • - Data Collection and Survey Implementation
  • - Business Intelligence and Dashboard Implementation
  • - Cloud Native Development
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HOW WE DID IT

OUR APPROACH

We developed a holistic case management system that will enable RCI to manage their caregivers, cases, programs, and assessments in a self-service manner. The system’s flexible framework and user centered design will allow it to grow with the strategic vision for the organization.

 

 

Strategy Founded on Research

We believe digital strategy should be based in sound stakeholder and user research, so that’s where we began. We investigated RCI’s business processes, their vision for the future, their data and business analytics needs, and the experience their coaches, who work directly with the caregivers, were having with their programming.

Data-Driven Decision Making

We then turned our research and data collection into insights that became the foundation of the design for the system. With interactive prototypes and user-centered requirements, we were able to demonstrate the application to RCI early and often, collecting feedback and iterating until the designs met the end users’ needs.

Sprint Based Development

We developed using our unique brand of sprint-based methodology: with user stories prioritized before each sprint, developers writing technical tasks and designers and QA engineeres making sure the application met the users’ needs as intended.

RESULTS

THE SOLUTION

The end result is a comprehensive case and caregiver management system to document and report on the caregiver experience with RCI, across all programs and touchpoints. This solution includes a web app to support the workflow of individual programs, as well as ways to collect data about caregivers outside of a specific program. We created an assessment management system within Survey JS where clients can create new assessments or modify existing ones in a self-service manner. Lastly, our robust reporting and data analytics, set up through Tableau, helped RCI understand the incoming data and make strategic decisions for future enhancements to the application, programs, and organization at large.

  • - Case Management Web Application
  • - Self-Service Survey and Assessment Management
  • - Reporting and Dashboards

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